1 Initial consultation
All our services are available subject to a free 30 minute consultation visit. The purpose of the visit is to give Preseli Animal Homecare “PAH” an opportunity to meet the Client and their pets and for the Client to look over PAH‘s references, insurance document, qualifications, CRB checks and Code of Conduct. This is an important opportunity for all parties to get to know each other and to discuss the Client’s requirements and PAH‘s terms and conditions as listed below.
2 Supply of Services
PAH is dedicated to providing a home based pet sitting service to ensure the Client's animals receive a seamless transition of takeover of care from Client to Pet Sitter. Once confirmation from the Client has been received with regards to the service to be provided by PAH, together with the exact dates and times and that these Terms and Conditions have been read and agreed with, the Pet Sitter, following PAH's Code of Conduct, will then continue to care for the Client's animals in their own home, including the administration of any currently prescribed medication, in accordance with the Client’s requirements. Please note that all bookings remain provisional until all the above has been agreed by both parties and the Client has received confirmation from PAH via email. NB: When booking a homestay, start and finish times (times and dates) must be provided for accurate costings to be drawn up. If timings are unknown, each day will be chargeable at the full rate. A full homestay day consists of a length of time more than 4 hours from the initial start time on the first day, whether staying overnight or not, otherwise a half day will be charged
The Client shall be responsible for supplying PAH with (1) all information necessary for satisfactory performance of the services, including any dietary, nutritional or exercise requirements of the Client's animal and any other instructions for the well-being of the Client's animal(s) (2) confirmation that the Client's veterinary practice will provide medical care to the Client's animal (if required) and bill the Client directly in respect thereof (3) any instructions or conditions relating to the Client’s premises including but not restricted to the grounds, outbuildings, machinery and appliances therein during the agreed length of stay of the Pet or House Sitter.
Head Office will inform the Client immediately should a Pet Sitter become ill or incapacitated whilst performing their pet sitting duties and replace that person with the next available Pet Sitter to ensure continued service.
3 Key holding
It is PAH's policy that the Client signs a Key Holders Contract when handing keys over to a Pet Sitter. This not only ensures that a safe transition of keys has occurred from Client to Pet Sitter (and returned) but also avoids the chance of any possible unnecessary criminal activities occurring.
4 Animal Care
PAH asks that the Client provides supplies of animal food, treats, blankets, toys, medicine, etc needed for the duration of the service. Any additional food that needs to be purchased before the Client returns will be invoiced at the end of the month following the stay. The Client must declare any tendencies their animals may have such as aggressive behaviour or any nervousness in any way and whether it/they could potentially cause damage to for example, the Client's house, other animals, the pet sitter or the pet sitters personal belongings including the pet sitters vehicle.
The Pet Sitter will carefully observe the pets well being daily and inform head office of any unusual activity, behaviour or eating practices that may be of concern to the animal’s health and in some cases may contact the Client’s veterinary practice should the animal suddenly require specialist care and attention.
5 Payment
The Client shall pay the required fee in respect of the services. A non-refundable deposit of 25% of the total fee is payable upon agreement of the booking. Balance must be paid in full 10 days before cover is due to commence. Any breach in payment of fees may result in your booking being cancelled. Payment can be made in cash, cheque made payable to “Preseli Animal Homecare” or by bank transfer to sort code: 09 01 28, account number: 02079955, stating your name in the reference.
6 Warranties and Liability
PAH warrants that the services will be provided using reasonable care and skill and, as far as reasonably possible, in accordance with the Client's instructions. Any accidents or damage caused by the Pet Sitter will be covered by PAH’s insurance however PAH’s insurance becomes invalid if the Client allows any other key holder other than the Pet Sitter to enter their property or premises or have access to the animals that will be under the care of the Pet Sitter.
It is a condition precedent to liability that the Client arranges with their household insurer to extend their policy to cover losses, damage, etc, incurred whilst the house sitter is present. There is no cover under PAH's insurance policy in respect to damage of the Client's property where such damage is caused by an animal that belongs to the Client. With regards to farms and small holdings, should an animal escape from their enclosure where is it not the fault of the pet sitter, and cause accidents or damage to other private or public property, it is the responsibility of the Client to make a claim through their own insurance. In case of emergencies, if the Client has not left relevant contact details for example plumber, electrician, gas engineer, then PAH will call out their own emergency contact services in order for a ‘quick fix’ to be performed which will be charged directly to the Client.
7 Termination The Client is entitled to terminate their booking at any time but forfeits any monies already paid as per the payment requirements stated above.
IMPORTANT
While on a homestay, to ensure the safety and security of the Pet Sitter, their personal belongings and the Client’s home and possessions, PAH retains the right to terminate the homestay contract at any time should any key holder other than the contracted Pet Sitter let themselves into the Client’s property during the homestay without prior notice or agreement with PAH. Should this happen, PAH will inform the Client that from that moment the homestay contract will automatically revert to single visits, which may incur extra costs to the Client and will be charged at the end of the month, throughout the rest of the term or until the Client returns or makes alternative arrangements, for the continued health and welfare of the animals. If anyone does need to enter the property for whatever reason, they must first contact Martin Hughes at Head Office on 0800 085 5998 for arrangements to be made.
PAH do not tolerate any form of verbal, written or physical abuse of any kind. Should any of PAH’s Pet Sitters suffer in this way, the Pet Sitter will immediate vacate the premises having first reported the incident to Martin Hughes at Head Office who will then authorise the homestay to be cancelled and reverted to single visits to be performed by Martin Hughes and as such the Client will be charged accordingly for any extra time or expenses incurred.
8 Complaints
Any complaints should be made in writing by the Client within seven days of the last day of the visit to Head Office at the address below.
Head Office: Martin & Julia Hughes, Preseli Animal Homecare,
4 Cromie Avenue, Haverfordwest, Pembrokeshire, SA61 1BP
FREEPHONE: 0800 085 5998 / MOBILE: 07792 802419
Website: www.petsitterservices.co.uk / Email: hughes_petsitter@hotmail.co.uk